Online Bill Pay

Nona Scientific is pleased to offer secure and flexible payment options for our patients.
Our goal is to make this process as simple and convenient as possible.

Billing Questions

Don’t Panic! We’re Here To Help.

If you have questions about your bill or are wondering how you may qualify for financial hardship, or a possible bill reduction, please call us at 352-505-2205.

There are various reasons for your doctor to order our laboratory test. It could be due to problematic or complicated symptoms, concerns about treatment-resistant infections, or the need for routine drug screening. Our testing services cover a wide range of conditions, including complex cases, enabling your physician to make a more accurate and timely diagnosis compared to traditional approaches.

An Explanation of Benefits (EOB) is a summary statement from your health insurance company. It explains the billed medical services, coverage amounts, and any out-of-pocket costs you may owe. An EOB is not a bill and is received for all lab test orders, regardless of the testing location.

After receiving an Explanation of Benefits (EOB) from your insurance company, it may also be followed by an invoice from Nona Scientific. The reason for the invoice is because our laboratory processed a test that your doctor ordered. Subsequently, your insurance company’s policy or state regulation requires Nona Scientific to bill you for a co-pay, coinsurance, deductible, or other portion of the test’s cost. Nona Scientific does NOT balance bill.

Please contact our customer service team with any questions or concerns regarding your bill. Our dedicated staff members can assist you and provide the necessary guidance. In some instances, patients may qualify for financial hardship or a reduction in patient responsibility.

Your physician will be sending samples for processing to Nona Scientific Laboratory, and our lab will be billing your insurance directly.

If you have any questions regarding your explanation of benefits (EOB) or patient financial application, please contact our billing representatives at 352.254.8899.

Yes, Nona Scientific does offer financial assistance. Learn more today

Hay varias razones para que su médico ordene nuestra prueba de laboratorio. Podría deberse a problemas o síntomas complicados, preocupaciones sobre infecciones resistentes a tratamiento de antibióticos o una prueba de drogas rutinaria. Nuestros servicios de pruebas de laboratorio cubren una amplia gama de condiciones, incluidos casos complejos, que permiten a su médico una evaluación más precisa y oportuna en comparación con el enfoque medico tradicional.

Una Explicación de Beneficios (EOB) es un resumen declarado de su compañía de seguro médico. Explica los servicios médicos facturados, montos de cobertura y cualquier otro costo de bolsillo que pueda deber. Una EOB no es una factura y se recibe por todas las pruebas de laboratorio independientemente del lugar de la prueba.

Después de recibir una Explicación de Beneficios (EOB) de su compañía de seguros, es muy probable que después usted reciba una factura de Nona Scientific. El motivo de la factura se debe a que nuestro laboratorio procesó una prueba que su médico ordeno. Posteriormente, la póliza de su compañía de seguros o las regulaciones estatales requieren que Nona Scientific le facture un copago (co-pay), coseguro (coinsurance), deducible (deductable) u otra parte del costo de la prueba. Nona Scientific NO determina el valor a pagar después de que la compañía de seguro proceso el pago correspondiente, por lo tanto el valor que le cobramos es determinado por la compañía de seguro en cuestión. 

Póngase en contacto con nuestro equipo de atención al cliente con cualquier pregunta o inquietud con respecto a su factura. Nuestros dedicados asesores de atención al cliente pueden brindarle la orientación necesaria. En algunos casos, los pacientes pueden calificar para alivio financiero o una reducción en la responsabilidad del paciente.


We're here to help

To determine your eligibility for assistance, please fill out the form below or download the application and send it to 1601 NE 25th Ave. Suite 103 Ocala, FL 34470, along with ONE or more of the required documents below.

Last year’s W2  // Last year’s income tax return // Last two pay stubs // Proof source of eligibility for local, state, or federal assistance

Total household income includes the following for all members of your household: Gross Salary, Unemployment Compensation, Disability and Worker’s Compensation, Social Security and/or Supplemental (SSI) Benefits, Public Assistance, Other Income
Click or drag files to this area to upload. You can upload up to 2 files.

We are a specialty diagnostics laboratory utilizing proprietary technology to offer the most accurate results in the industry.

Call us at 352.260.4700 or send an email to [email protected]


O 352.260.4700
F 352.561.2950
[email protected]
1601 NE 25th Ave., Suite 103
Ocala, FL 34470

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